Bethany Retirement Living has been awarded twelve Customer Experience Awards from Pinnacle Quality Insight. Qualifying for the awards displays a continued dedication to providing Best in Class senior healthcare services.
The Skilled Nursing facility at Bethany on 42nd was recognized in one category: Cleanliness. The Skilled Nursing facility at Bethany on University was also recognized in one category: Quality of Food.
The Towers Assisted Living at Bethany on University was recognized in six categories Response to Problems, Activities, Transportation Needs, Safety and Security, Recommend to Others, and Overall Customer Experience. The Gables Assisted Living at Bethany on 42nd was recognized in four categories: Personal Care, Cleanliness, Dignity and Respect, and Safety and Security.
Shawn Stuhaug, President/CEO of Bethany Retirement Living, describes receiving the awards as an honor, stating that, “Long term care facilities across North Dakota – and the nation, for that matter – participate in the on-going Pinnacle survey process to gauge the opinions of those who live at their facilities. To be measured against such a yardstick and come out on top speaks very well of the people we have taking care of our residents and our facility.”
Throughout its more than 80-year history of serving the community, Bethany Retirement Living has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Bethany’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Bethany Retirement Living in specific categories. Every month, Bethany has gathered real-time survey results in order to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Bethany Retirement Living has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average. Clients have the opportunity to achieve Pinnacle’s Best in Class distinction on a monthly basis in many categories designed to accurately reflect on each resident’s experience. Pinnacle conducts more than 100,000 surveys a year and works with more than 1,100 clients in 47 states, Canada and Puerto Rico.
Bethany Retirement Living was founded in Fargo in 1939 and is affiliated with the Evangelical Lutheran Church in America (ELCA). Bethany operates two campuses in Fargo and provides high-quality care to the elderly in skilled nursing, memory care, rehabilitation, transitional care, assisted living, basic care, senior apartments, personal care programs, and home care.