Bethany Retirement Living has been awarded six Customer Experience Awards from Pinnacle
Quality Insight. Qualifying for the awards displays a continued dedication to providing Best in Class
senior healthcare services.
The Skilled Nursing facility at Bethany on 42nd was recognized in three categories: Cleanliness,
Communication from Facility, and Safety/Security. The Skilled Nursing facility at Bethany on University
was also recognized in three categories: Laundry Service, Communication from Facility, and Professional
Therapy Services.
Shawn Stuhaug, President/CEO of Bethany Retirement Living, describes receiving the awards as
an honor, stating that, “Long term care facilities across North Dakota and across the nation participate in
the on-going Pinnacle survey process to gauge the opinions of those who live at their facilities. To be
measured against such a yardstick and come out on top speaks very well of the people we have taking
care of our residents and our facility.”
Throughout its more than 80-year history of serving the community, Bethany Retirement Living
has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the
course of 2022, a sampling of Bethany’s residents and their families have participated in monthly
telephone interviews that include open-ended questions, as well as the opportunity to rate Bethany
Retirement Living in specific categories. Every month, Bethany has gathered real-time survey results in
order to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Bethany Retirement Living has
satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Clients have the opportunity to achieve Pinnacle’s Best in Class distinction on a monthly basis in many
categories designed to accurately reflect on each resident’s experience. Pinnacle conducts more than
100,000 surveys a year and works with more than 1,100 clients in 47 states, Canada and Puerto Rico.
Bethany Retirement Living was founded in Fargo in 1939 and is affiliated with the Evangelical
Lutheran Church in America (ELCA). Bethany operates two campuses in Fargo and provides high-quality
care to the elderly in skilled nursing, memory care, rehabilitation, transitional care, assisted living, basic
care, senior apartments, personal care programs, and home care.
For additional information, contact:
Grant R. Richardson, Senior Executive – Development & Community Relations
701.478.8910
grichardson@bethanynd.org